I understand that sometimes jobs change once the worker gets there. However, my biggest criticism is with the attitude of the business when I nicely pointed out the difference between the quote and the performed work. A humble acknowledgement and a truly minor adjustment would have made me a satisfied customer. As it stands, I cannot recommend this business.
I received a quote for replacement of a rusted lally column, recommended during a home inspection. The description of the work stated that the existing column would be removed from the concrete floor, a new one placed there, and the hole refilled. This repair was structural, and I wanted an experienced contractor rather than a handyman, because temporary supports would need to be placed before removing the old one. I accepted the quote, but the work specified in the quote was not performed. The old column was left in the concrete, and sawed off with about a foot sticking up from the floor. A new column was placed beside it, and screws were drilled into the concrete to secure it. It was not sunk into the concrete. No temporary supports were placed, and no concrete was removed or replaced. It took the worker a few hours, total. The old column is still sticking up out of the floor a foot.
While disputing these charges, I was billed a "late fee" of over 50% APR. I eventually just paid the original amount.
Honest, hard working, and knowledgable. Willing to work with you to deliver want you want or need.
I received two different explanations, one from the worker, and one from Mr. Pauli, which provided different reasons. Mr. Pauli stated that the worker took additional time beyond what was estimated because he had to go purchase a different size column (and this apparently was my fault). Mr. Pauli sent another bill that was over the original amount due to the additional time required to purchase a different size column, and indicated that I should be happy with the original amount because I now should be paying more than the original estimate. He did not address the failure to remove the original column from the concrete and the new column not being fixed into the concrete.
We have used Pauli Builders for most of our home improvements, the latest being a single car garage add on to the existing 2 car garage. As always, Steve went above and beyond on helping us figure out exactly what we wanted, and designing various possibilities that would work. We were very pleased with the end result! It was all well done, on time and quality work. Subcontractor work they hired out was also quality work. I appreciated their patience on questions we'd have, changes we might have and their always professional responses. We are once again glad we used their services, and thank Steve and his crew for another job well done!
Great team! Great service! Very professional.
After receiving the bill, I requested an adjustment because the work described was not what was performed. If I knew they were going to do it the way they did, I'd have hired a handyman for a few hundred dollars less. I would have been satisfied with an admission that it wasn't done to specifications, and with a minor adjustment. However, my major complaint with this company is their attitude and response to my request.
S F Pauli Builders Inc is a US General Contractor based in Peoria Heights, Illinois. S F Pauli Builders Inc is located at 1518 E Beach St, Peoria Heights, IL 61616, USA.
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